FAQs

We are happy to help you select and ensure products which are suitable for your requirements along with any recommended accessories. We try to offer as many details as possible on our product pages so please read through all the product information and description carefully.

Please see our ‘measuring guide’ to help you to calculate exactly how much of a product you will need for your project.

If you are having difficulties placing your order or any other aspect of our website, please feel free to contact us via email tscarpets@btconnect.com or on our freephone number 01543 572252 between 9am – 5pm Monday – Friday where our experienced team will be happy to assist you.
Delivery charges displayed are for mainland England and Wales only. These rates are direct from our couriers and may vary between postcodes and/ or the service required. Your confirmed delivery costs should be calculated and displayed at the point of placing your order. For deliveries outside of these areas please contact us for rates and coverage information
Once you have placed your order you will be given an estimated delivery date for your order.

You may cancel your order anytime up to the point of dispatch, cancelled orders after we have dispatched will incur charges payable by you.

Deliveries refused at the point of delivery for any other reasons other than damage will result in you being liable for the full cost of the delivery, return and subsequent re-delivery charges.

Please be advised that whilst we do our best to ensure your order arrives with you on time, we do not guarantee deliveries as we do use third party couriers.

Your credit card details are only entered on our payment partners highly secure server, eCommerce supporting company Sage Pay. Sage Pay is accredited by all the major banks including Lloyds TSB, Cardnet, Bank of Scotland, Barclays Merchant Services, HSBC, Natwest Streamline, American Express, Diners Card, JCB, and Euroconex to provide secure online payment processing.

Sage Pay has the highest level of card data security (PCI DSS Level 1 compliant) so our customers can trade with peace of mind and shoppers are protected against fraud.

Sage Pay is known as one of the most trusted payment companies in Europe.